Lynsey Murphy

Case Management Assistant

Profile

  • Lynsey has worked in support roles within the healthcare sector for Private Services and the Police force for over 25 years.
  • Warm, approachable, and empathetic, with the ability to build trust and positive relationships with clients, families, and providers.
  • Extremely organised and reliable, with strong attention to detail in managing complex cases.
  • Caring and compassionate, committed to delivering tailored, person-centred support for individuals with complex needs.
  • Dedicated to sourcing appropriate person-centred providers to meet each client’s individual goals.
  • Passionate about empowering individuals, promoting independence, and enhancing quality of life.
  • Strong advocate for diversity.

Key Skills:

  • Person centred care planning

  • Clear communication

  • Extremely organised

  • Advocacy

  • Able to prioritise effectively

  • Collaboration

  • Conflict resolution

  • Sensitive and empathetic

  • Championing difference

  • Creative thinking

  • Working under pressure

Experience:

  • Health & Safety Management – ensuring safe environments through robust risk assessments and safeguarding practices.

  • Crisis Management – calm, decisive, and effective under pressure, protecting wellbeing in urgent situations.

  • Conflict Resolution – skilled in de-escalation and negotiation, drawing on extensive front-line experience.

  • Leadership Background – Background in leadership, mentoring and decision making within law enforcement (former Police Sergeant) and hospitality.

  • Team Collaboration – effective communicator, working with multidisciplinary teams to secure the best outcomes.

  • Problem-Solving – adept at identifying challenges early and implementing practical, innovative solutions.

Other team members

Amy Iddon
Amy Iddon
Clinical Director & Senior Case Manager
Francesca Pounds
Francesca Pounds
Case Manager
Natalie Cook
Operations & HR Manager
Rebecca Wells
CQC Registered Manager
Charlotte Gower
Case Manager
Millie Burgess-Clerke
Case Management Assistant

WRITE TO US

AI Case Management
Unit 12 Cranfield Innovation Centre,
University Way,
Cranfield
MK43 0BT

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AI Case Management is the trading name for Amy Iddon Consulting Ltd. Company Number: 12119950.
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